Privacy Policy

Introduction:

Welcome to TicketSa’s Privacy Policy. At TicketSa, we are committed to safeguarding the privacy of our users. This policy explains how we collect, use, and protect your data as you interact with our online ticketing platform.

Who We Are:

TicketSa is a leading online ticketing platform that empowers event organizers to promote and sell tickets for various events.  TicketSa serves as a hub for event planning and ticket purchasing.

Data Collection:

We collect and process data in compliance with relevant data protection laws and regulations, such as POPIA and GDPR. The data we collect falls into three main categories:

  1. Data Necessary for Ticket Purchases: When you purchase tickets or make donations through TicketSa, we collect essential information to facilitate the transaction. This includes identifying details of both organizers and buyers, event information, and financial data for payment processing.
  2. Data Based on Legitimate Interest: We collect data necessary for operating our platform, including user names, contact information, and support requests. Additionally, we use cookies and similar technologies for website functionality and anonymous tracking.
  3. Data with User Consent: Users consent to data collection when creating a TicketSa account or making purchases. This includes consent for the use of cookies upon visiting our website.

Data Collection Methods:

We collect data directly from users during account creation, ticket purchases, and support interactions. Additionally, we use cookies for website functionality and analytics purposes.

Data Usage:

We use collected data to operate our ticketing platform, improve service offerings, and ensure website functionality. Event information provided by organizers is made publicly available on our website. We may also share buyer information with organizers for event attendance monitoring.

Data Sharing:

We may share personal data with trusted third parties for service provision, such as payment processing. However, we ensure that these third parties adhere to strict data processing terms and conditions.

Data Protection:

We implement appropriate technical and organizational measures to protect user data against unauthorized access, loss, or damage. While we strive to ensure the security of transmitted data, users acknowledge that internet transmissions are not entirely secure.

Data Retention:

We retain personal data only for necessary durations to fulfil service requests and comply with legal obligations.

Children’s Privacy:

TicketSa does not knowingly collect data from children under the age of 13 without parental consent.

User Rights:

Users have rights to access, rectify, or delete their personal data. They also have the right to object to certain processing activities and automated decision-making.

Conclusion:

TicketSa values the privacy of its users and is committed to upholding the highest standards of data protection. If you have any questions or concerns regarding our privacy practices, please contact us.

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